2 & 3 Person Teams-Roles and Cleaning Responsibilities (more...) Every cleaning company faces days when absences, walk offs and no shows require us to have a large degree of flexibility. We often turn individuals into teams and teams of 2 into teams of 3 and vice versa. This is a very easy and great fix as long as your cleaners understand the difference in their responsibilities in the 3 different scenarios. When your 2 person team, turned 3 person, gets into the home this is not the time to figure out who does what. Print copies of this and distribute it to all of your cleaners and review it in a meeting. Then print it out again and hand it to the team the day that they need to alter their usual routine. It specifies who does what and what their basic cleaning responsibilities are if it is a 2 or 3 person team.
5 DVD C.O.R.E. training Modules - English (more...)
Module I Before You Pick Up a Rag
Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
Module II How to Clean a Kitchen
Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
Module III How to Clean a Bathroom
Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
Module IV How to Long and Short Dust
Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
Module V Beds, Floors and Wrapping Up
Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home
5 DVD C.O.R.E. training Modules - English & Spanish (more...)
Module I Before You Pick Up a Rag
Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
Module II How to Clean a Kitchen
Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
Module III How to Clean a Bathroom
Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
Module IV How to Long and Short Dust
Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
Module V Beds, Floors and Wrapping Up
Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home
$699.00
5 DVD C.O.R.E. training Modules - English & Spanish (7 payments) (more...)
Module I Before You Pick Up a Rag
Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
Module II How to Clean a Kitchen
Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
Module III How to Clean a Bathroom
Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
Module IV How to Long and Short Dust
Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
Module V Beds, Floors and Wrapping Up
Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home
$110.00
5 DVD C.O.R.E. training Modules - English (4 Payments) (more...)
Module I Before You Pick Up a Rag
Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
Module II How to Clean a Kitchen
Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
Module III How to Clean a Bathroom
Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
Module IV How to Long and Short Dust
Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
Module V Beds, Floors and Wrapping Up
Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home
5 DVD C.O.R.E. training Modules - Spanish (more...)
Module I Before You Pick Up a Rag
Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
Module II How to Clean a Kitchen
Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
Module III How to Clean a Bathroom
Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
Module IV How to Long and Short Dust
Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
Module V Beds, Floors and Wrapping Up
Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home
$399.00
5 DVD C.O.R.E. training Modules - Spanish (4 Payments) (more...)
Module I Before You Pick Up a Rag
Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
Module II How to Clean a Kitchen
Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
Module III How to Clean a Bathroom
Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
Module IV How to Long and Short Dust
Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
Module V Beds, Floors and Wrapping Up
Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home
7.5 oz cotton/poly heavier weight canvas cloth half apron, 20"x12", with three pockets and two loops in medium gray color. Ties in back.
$1 off each for orders over 19 !!!
$8.99
Breakage Form (more...) One page form for recording the details when an item is broken in the field. Includes details of how item was broken/damaged, call made to office and resolution of the problem.
$3.00
C.O.R.E. training Module I Before You Pick Up a Rag - English (more...) Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
$100.00
C.O.R.E. training Module I Before You Pick Up a Rag - Spanish (more...) Covers dress, rules in the home, cleaning supplies & equipment, preparing to enter the client’s home and entering the home
C.O.R.E. training Module II How to Clean a Kitchen - English (more...) Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
C.O.R.E. training Module II How to Clean a Kitchen - Spanish (more...) Includes supplies needed, preparation of kitchen, instructional cleaning processes, rules and efficiency practices.
C.O.R.E. training Module III How to Clean a Bathroom - English (more...) Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
$100.00
C.O.R.E. training Module III How to Clean a Bathroom - Spanish (more...) Includes pre-inspection of all baths for mildew, instructions for long dusting and wet and dry cleaning trips
$100.00
C.O.R.E. training Module IV How to Long and Short Dust - English (more...) Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
$100.00
C.O.R.E. training Module IV How to Long and Short Dust - Spanish (more...) Uses an apron for efficiency and follows top to bottom-one direction only system for long and short dusting
C.O.R.E. training Module V Beds, Floors and Wrapping Up - English (more...) Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home
$100.00
C.O.R.E. training Module V Beds, Floors and Wrapping Up - Spanish (more...) Covers changing of linens, large vacuuming, small vacuuming, mopping floors, final walk through and exiting the home
$100.00
Cash Advance Contract-English & Spanish (more...) One page form with request in English on top half, Spanish on lower half. Provides for repayment of an cash advances made to employees.
$5.00
Christmas Cleaning Poem for Client & Advertising Use (more...) Have some fun with your customers during the holiday season with this play on words in the residential cleaning industry using this version of Twas the Night Before Christmas! Give it as a gift with cookies, display special offers, offer gift certificates on the back for some free advertising.
$5.00
Christmas Employee Poem Twas' 12 Days Before Christmas-English
Christmas Employee Poem Twas' 12 Days Before Christmas-Spanish
$0.00
Cleaning Training Tools Product Bundle-English (more...) English C.O.R.E. training DVD set with Unlimited Online Access to Webinars for 12 months, Partner and Team Leader Job Descriptions, MERGE Maid Easy Reference Guide Educator for C.O.R.E. training, Partner and Team Leader Performance Appraisals, Building a Winning Team Part 1 and Part 2 Webinars, Reducing Turnover Webinar
Cleaning Training Tools Product Bundle-English&Spanish (more...) English and Spanish C.O.R.E. training DVD set with Unlimited Online Access to Webinars for 12 months, Partner and Team Leader Job Descriptions, Partner and Team Leader Performance Appraisals, MERGE Maid Easy Reference Guide Educator for C.O.R.E. training, Building a Winning Team Parts 1 and 2 Webinars, Reducing Turnover Webinar
Cleaning Training Tools Product Bundle-Spanish (more...) Spanish C.O.R.E. training DVD set with Unlimited Online Access to Webinars for 12 months, Partner and Team Leader Job Descriptions, Partner & Team Leader Performance Appraisals, MERGE Maid Easy Reference Guide Educator for C.O.R.E. training, Building a Winning Team Parts 1 and 2 Webinar, Reducing Turnover Webinar
Cleaning Training Tools Unlimited Online Access Product Bundle-English (more...) English Unlimited Online Access to C.O.R.E training system and Webinars for 12 months, Partner and Team Leader Job Descriptions, Partner and Team Leader Performance Appraisals, MERGE Maid Easy Reference Guide Educator, Building a Winning Team Parts 1 and 2 Webinars, Reducing Turnover Webinar
Cleaning Training Tools Unlimited Online Access Product Bundle-English&Spanish (more...) English and Spanish Unlimited Online Access to C.O.R.E. training system and webinars for 12 months, Partner and Team Leader Job Descriptions, Partner and Team Leader Performance Appraisals, MERGE Maid Easy Reference Guide Educator, Building a Winning Team Parts 1 and 2 Webinars, Reducing Turnover Webinar
Cleaning Training Tools Unlimited Online Access Product Bundle-Spanish (more...) 12 months unlimited online access Spanish C.O.R.E. training system and webinars in Spanish, Partner and Team Leader Job Descriptions, Partner and Team Leader Performance Appraisals, MERGE Maid Easy Reference Guide Educator, Building a Winning Team Parts 1 and 2 Webinars, Reducing Turnover Webinar
Client Customer Service Call Product Bundle (more...) Package deal including the Client Customer Service Call Script, Customer Data Sheet, Quality Control Checklist, webinar recording "Customer Focus and Satisfaction"
Client Customer Service Call Script (more...) Add value to your calls to customers about their satisfaction with a script that delves into quality, updating customer information including securing their email address,offering additional services and asking for referrals.
Client Price Increase Letters 1 & 2 (more...) Two sample letters to customize for informing your customers of an increase in cost of services
$10.00
Client Welcome Product Bundle (more...) Package that includes Company Profile Sheet-Services Provided, Customer Data Sheet, Customer Response Content, Policies for Client of Cleaning Services, Welcome Letter for Client of Cleaning Services
Company Profile Sheet-Services Provided (more...) One page description listing Routine Tasks Provided, Periodic Tasks Provided or Available and Additional Services Available.
$5.00
Consulting 20 Minute Session (more...) Simply order 20 minutes of consulting on our shopping cart and a consultant will return your call within 8 business hours to hold your session and answer your questions. The better prepared you are the more you get for your 20 minutes Learn more...
Customer Data Sheet (more...) One page form to capture client's contact details, scheduling preferences, key location, special instructions and more.
$7.50
Customer Response Language for Website &/or Card (more...) One-page form to collect ratings on cleaning services on a 1-5 rating scale. Can be used to set up a response page on a website. Also can be formatted to print on a card.
$5.00
Daily Activity Log Spreadsheet (more...) Excel Spreadsheet form for internal office use to track daily sales and their sources, daily hours and revenue, etc. Click to Preview
$10.00
Daily Team Tracking Form (more...) Form for Team Leaders to use to track arrivals, departures, appointment time and actual cleaning times, payment type, etc.
$5.00
Disciplinary Actions - Verbal, Written & Probationary Forms - English
$3.00
Disciplinary Actions - Verbal, Written & Probationary Forms - English & Spanish
$7.00
Disciplinary Actions - Verbal, Written & Probationary Forms - Spanish
$5.00
Employee Handbook - English (more...) A complete 23-page document which includes written company-specific policies, procedures for handling timesheets, holidays, pay advances and more which you can easily customize to meet the idiosyncrasies of your company. Click to Preview
$30.00
Employee Handbook - English & Spanish (more...) Special price on a combined purchase
$60.00
Employee Handbook - Spanish (more...) Our Employee Handbook translated into Spanish Click to Preview
$40.00
Employee Handbook Quiz - English (more...) 25 Question Companion to Employee Handbook Click to Preview
$5.00
Employee Handbook Quiz - English & Spanish (more...) Special price on a combined purchase
$15.00
Employee Handbook Quiz - Spanish (more...) Our Employee Handbook Quiz translated into Spanish Click to Preview
$12.00
Exit Interview Questions (Spanish) (more...) 40 questions to ask employees upon exiting to improve retention
General Employee Survey (more...) Designed specifically for the residential cleaning industry. 78 item survey with 1-5 Rating Scale to administer to employees to measure Communications; Teamwork; Quality Work and the Customer; Your future; Work/Life Balance, Stress and Work Place; Fairness; Respect for Management; Respect for Employees; Personal Expresion/Diversity; Mission and Purpose; Compensation; Workplace and Resources. Easy to customize and modify.
$40.00
Goal Setters Product Bundle (more...) Goal Setting Sheet, Plan & Action Item List, 40 Minute Live Consult
$275.00
Goal Setting Sheet (more...) Plan to Support Goals:
Although writing down your goals does conclude 50% of the work necessary to achieve your goals, without some action you will not achieve your goals. It is one thing to set a goal of adding 40 net clients in the next year but it is quit another to know how to do that. That is called the plan that supports your goals. Simply highlight the goals you would like to achieve in the next 12 months and return it to sfliess@successmaideasy.com. Upon receipt of your completed goal setting sheet and purchase of the Plan Sharon Tinberg will formulate an Action Item List (AIL) that will allow you to attain your goals with a minimal outlay of capital. You will work hard. It is recommended that you also purchase a minimum of one consulting session to receive the best plan. The better Ms. Tinberg understands your business the better she can tailor make your plan. (See Goal Setters Bundle-------above)
Interview Questions & Exit Interview Questions - English (more...) 22 questions to ask job applicants to improve hiring decisions. 40 questions to ask employees upon exiting to improve retention
$10.00
Interview Questions - Spanish (more...) Our 22 interview questions translated into Spanish Click to Preview
Mock Grid for Pricing (more...) A sample matrix on an Excel Spreadsheet of cleaning rates for homes from less than 1,000 sq ft to 8,000 sq ft with tax rates. It is based on the amount of time it takes your cleaners to clean an average home. You take the rate you want to make per hour times the total hours for the home and you get your rate. All you ask the client for is the square footage of their home and the frequency of visits they desire. If it is a one time or make ready the price is standard without any extra tasks such as wet wiping baseboards, etc. This is an excellent tool when used in combination with the sales script. Keeps quotes consistent in your company. Click to Preview
$15.00
New Employee Application Form - Spanish (more...) Our Employment Application form translated into Spanish
$10.00
New Employee Applications & Procedures w/ Bonus Form for Reference Checks - English (more...) Includes a time tested Employment Application form, applicant call-in log for recording responses resulting from an employment ad that can be used in a pinch when someone suddenly terminates employment and a reference checking form
$15.00
Performance Appraisal - Partners - English (more...) Multi faceted tool to evaluate Partners annually on a scale of 0 (Unacceptable) to 5 (Outstanding) for Meeting Major Responsibilities, Meeting Objectives/Projects for the Year, Knowledge of Work, Applying Skills of Management, Quality of Work, Communications and Human Relations, Category Rankings and an Overall Ranking for the Review Period Click to Preview
$10.00
Performance Appraisal - Partners - English & Spanish (more...) Special price for combined purchase
Performance Appraisal - Team Leader - English (more...) Multi faceted tool to evaluate Team Leadersnnually on a scale of 0 (Unacceptable) to 5 (Outstanding) for Meeting Major Responsibilities, Meeting Objectives/Projects for the Year, Knowledge of Work, Applying Skills of Management, Quality of Work, Communications and Human Relations, Supervising Others, Category Rankings and an Overall Ranking for the Review Period Click to Preview
$10.00
Performance Appraisal - Team Leader - English & Spanish (more...) Special price for combined purchase
$25.00
Performance Appraisal - Team Leader - Spanish (more...) Our Team Leader Appraisal translated into Spanish Click to Preview
$20.00
Policies for Clients of Cleaning Services (more...) One page description of service reliability, service charge, safety issues, guarantee, added optional features etc. Companion piece to Welcome Letter to Clients of Cleaning Services.
$7.50
Polygraph Letter with How-To Intro (more...) Letter to employee asking them to report to a scheduled polygraph test related to a theft reported by a client. Employee is informed that failure to report will result in termination. The How-To explains the entire approach and steps from receiving the call to reporting the results.
$10.00
Polygraph Letter with How-To Intro (Spanish) (more...) Letter to employee asking them to report to a scheduled polygraph test related to a theft reported by a client. Employee is informed that failure to report will result in termination. The How-To explains the entire approach and steps from receiving the call to reporting the results.
Press Releases #s 1 & 2 for C4R (more...) Two press releases to use sequentially 3 weeks prior to a holiday (e.g Mother's Day) to send to local media outlets to generate interest in producing a TV interview or news story.
$0.00
Quality Control Checklist (more...) Form for Team Leaders and/or Managers to use to conduct the final walk-through including detailed lists for bedrooms, living room, bathrooms, dining room, kitchen and periodic items and more. Click to Preview
Relationship Building Scripts Product Bundle (more...) Package which includes scripts for building relationships with hospitals, schools, media and real estate agencies.
Relationship Building with Education Script (more...) Teachers make great prospects for cleaning clients. They are also in an industry that feels like they are not appreciated enough. Giving away free cleanings to outstanding teachers is a perfect way to build credibility with this great target market. This gives you some ideas and scripts of what to say to the contact person.
Relationship Building with Hospitals Script (more...) We all know that nurses and doctors are a great target market. They are busy and they have money. Building a relationship with a hospital can make your name a household word among doctors and nurses. This gives you some ideas and scripts of what to say to the administrator.
Relationship Building with Media Script (more...) Enhance current paid vendor relationship with radio and/or TV stations or develop a non financial relationship with them by giving away free cleanings. This gives you some ideas and scripts of what to say to the contact media person.
Relationship Building with Real Estate Agencies Script (more...) Successful Real Estate Agents are usually quite well connected and many times guide new home owners and relocation employees to the vendors that they will use after they move. They also have move in and move out cleans to schedule for their clients. There is a plethora of ways you can be of help to real estate agents. This gives you some ideas and scripts of what to say to the contact person.
Request for Time Off-English & Spanish (more...) One page form with top half in English, lower in Spanish. Signature line for approval/denial.
$5.00
Seminar Recording Worksheet: 7 Habits of Highly Successful Cleaning Employees Part 1-English (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$4.00
Seminar Recording Worksheet: 7 Habits of Highly Successful Cleaning Employees Part 1-Spanish (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$6.00
Seminar Recording Worksheet: 7 Habits of Highly Successful Cleaning Employees Part 2-English (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$4.00
Seminar Recording Worksheet: 7 Habits of Highly Successful Cleaning Employees Part 2-Spanish (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$6.00
Seminar Recording Worksheet: Building a Winning Team Part 1-English (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$4.00
Seminar Recording Worksheet: Building a Winning Team Part 1-Spanish (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$6.00
Seminar Recording Worksheet: Building a Winning Team Part 2-English (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$4.00
Seminar Recording Worksheet: Building a Winning Team Part 2-Spanish (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$6.00
Seminar Recording Worksheet: Habit #1 Be Proactive-English (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$4.00
Seminar Recording Worksheet: Habit #1 Be Proactive-Spanish (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$6.00
Seminar Recording Worksheet: Habit #2 Begin With the End in Mind-English (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$4.00
Seminar Recording Worksheet: Habit #2 Begin With the End in Mind-Spanish (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$6.00
Seminar Recording Worksheet: Habit #3 Put First Things First-English (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$4.00
Seminar Recording Worksheet: Habit #3 Put First Things First-Spanish (more...) A work sheet designed to aid with 'after seminar' discussions as well as insuring that the employee watched the session and was engaged in the session. Companion piece to the Webinar of the same title which can be purchased individually or as part of any of the ONLINE Monthly Access Plans.
$6.00
Seminar Recording: 5 Stages of Growth in a Small Business-Stage 1 Parts 1 and 2 Existence $31-161K (more...) You will receive an email with a link to the recording and be prompted to register.
Do you know what the commitments are for Stage 1 and are you meeting them? If not join us for an informative and knowledge filled 45 minutes. This seminar is for the owner who currently has an annual gross revenue of $31-161,000 per year and are in the first of five stages of growth, the Existence Stage. It covers the 7 key categories that must be in place to reach Stage 2: Leadership, Information and Analysis, Strategic Planning, Human Resource Development and Management, Process Management, Business Results and Customer Focus and Satisfaction. Benchmarks are set for each of the 7 key categories at Stage 1. You will leave this seminar with specific goals and realistic expectations of when those goals are attainable. Don't miss this opportunity to advance your business. This video streaming recording of a live online seminar is easy to follow and speaks in logical and practical terms and is interactive and entertaining. This is a slightly condensed and combined session bringing together Parts 1 AND 2 of Stage 1 in one session.
$19.95
Seminar Recording: 5 Stages of Growth in a Small Business-Stage 2 Survival $155-410K (more...) You will receive an email with a link to the recording and be prompted to register. LENGTH: 39 MINUTES
This seminar is for the owner who currently has an annual gross revenue of $155-410,000 per year and are in the second of five stages of growth, the Survival Stage. You have the necessary coverage in place to have conquered Stage 1 and it is time to examine the benchmarks for each of the 7 key categories of Leadership, Information and Analysis, Strategic Planning, Human Resource Development and Management, Process Management, Business Results and Customer Focus and Satisfaction that must be in place to reach Stage 3. Benchmarks are set for each of the 7 key categories at Stage 2. You will leave this seminar with specific goals and realistic expectations of when those goals are attainable. Don't miss this opportunity to advance your business. This video streaming recording of a live online seminar is easy to follow and speaks in logical and practical terms and is interactive and entertaining. Buy it now!
$19.95
Seminar Recording: 7 Habits of Highly Successful Home Cleaning Employees Part 1-English (more...) LENGTH: 27 MINUTES. This seminar covers the core values of your individual employee. It presents the concept of good and bad habits being the foundation for a successful or unsuccessful life, including health, financial stability, satisfying work, family, values and fun. It is designed to get your employees thinking about their lives and how they want to live them. Real life examples used to clarify a point are taken from the house cleaning industry. This seminar covers topics that are hard to discuss with entry level employees but can make a true difference in their performance and ease of management on the job. It is also designed to satisfy the need for career development by your employees. This seminar covers how they can be the best employee possible.
$19.95
Seminar Recording: 7 Habits of Highly Successful Home Cleaning Employees Part 1-Spanish (more...) LENGTH: 32 MINUTES. This seminar covers the core values of your individual employee. It presents the concept of good and bad habits being the foundation for a successful or unsuccessful life, including health, financial stability, satisfying work, family, values and fun. It is designed to get your employees thinking about their lives and how they want to live them. Real life examples used to clarify a point are taken from the house cleaning industry. This seminar covers topics that are hard to discuss with entry level employees but can make a true difference in their performance and ease of management on the job. It is also designed to satisfy the need for career development by your employees. This seminar covers how they can be the best employee possible.
$19.95
Seminar Recording: 7 Habits of Highly Successful Home Cleaning Employees Part 2-English (more...) LENGTH: 34 MINUTES. It is mandatory that you watch Part 1 of this series before you watch Part 2. Now that your employee understands the value of good habits from watching Part 1 of this series, we actually present each one of the 7 Habits in Part 2. There is a brief explanation of each Habit and why developing that habit is important in your employee’s life. Good habits help one solve problems, gain more in life and constantly learn. This seminar presents the difficulty of creating or changing habits along with the responsibility your employees have to meet that challenge. This seminar is designed to inspire your employees to want to begin to learn the 7 habits. Once your employees start learning and using daily all 7 habits your job as an owner and/or manager will ease remarkably and the growth of your company will happen automatically.
$19.95
Seminar Recording: 7 Habits of Highly Successful Home Cleaning Employees Part 2-Spanish (more...) LENGTH: 38 MINUTES. It is mandatory that you watch Part 1 of this series before you watch Part 2. Now that your employee understands the value of good habits from watching Part 1 of this series, we actually present each one of the 7 Habits in Part 2. There is a brief explanation of each Habit and why developing that habit is important in your employee’s life. Good habits help one solve problems, gain more in life and constantly learn. This seminar presents the difficulty of creating or changing habits along with the responsibility your employees have to meet that challenge. This seminar is designed to inspire your employees to want to begin to learn the 7 habits. Once your employees start learning and using daily all 7 habits your job as an owner and/or manager will ease remarkably and the growth of your company will happen automatically.
$19.95
Seminar Recording: Accurate Pricing, Quoting and Selling Over the Phone (more...) LENGTH: 38 MINUTES. You will receive an email with a link to the recording and be prompted to register.
In today’s ‘tight budget’ economy what can you expect a client to pay for your cleaning services? Is price the only factor that separates you from your competitor? What added services could you offer to separate you from your competitor? How easy do you make your service to purchase? How does price affect the repeat client? What is the cost of securing a client and the impact of that cost on the repeat client? Sharon Tinberg owned The Upstairs Maid for 22 years. She saw many ups and downs in the economy and her company grew every year but one, which had nothing to do with the economy. Let Sharon help you look at pricing your service based on the current economy, repeat clients and volume.
$19.95
Seminar Recording: Building a Winning Team Part 1 for Cleaning Team Leaders-English (more...) LENGTH: 35 MINUTES. You will receive an email with a link to the recording and be prompted to register.
Part 1 covers Safety and Trust.
This is a unique opportunity to add professional training for your Team Leaders because it really is the Team Leader who has the ultimate impact on employee turnover. This seminar is designed to stop turnover by increasing effective communications between the team leader and their partners. It covers the 5 stages of development for an employee as they assimilate into your organization and covers the impact that effective communications can make on that development.
$19.95
Seminar Recording: Building a Winning Team Part 1 for Cleaning Team Leaders-Spanish (more...) LENGTH: 39 MINUTES
$19.95
Seminar Recording: Building a Winning Team Part 2 for Cleaning Team Leaders-English (more...) LENGTH: 30 MINUTES. You will receive an email with a link to the recording and be prompted to register.
Part 1 of Building a Winning Team must be watched before Part 2. Part 2 covers Intimacy, Goals/Tasks and Vision/Mission.
This is a unique opportunity to add professional training for your Team Leaders because it really is the Team Leader who has the ultimate impact on employee turnover. This seminar is designed to stop turnover by increasing effective communications between the team leader and their partners. It covers the 5 stages of development for an employee as they assimilate into your organization and covers the impact that effective communications can make on that development.
$19.95
Seminar Recording: Building a Winning Team Part 2 for Cleaning Team Leaders-Spanish (more...) LENGTH: 32 MINUTES.
$19.95
Seminar Recording: C.O.R.E. training Implementation for DVD Buyers (more...) LENGTH: 41 MINUTES
$0.00
Seminar Recording: Customer Focus & Satisfaction (more...) LENGTH: 43 MINUTES. You will receive an email with a link to the recording and be prompted to register.
Just behind your cleaning staff your customer is the second most important factor requiring focus in your cleaning company. We'll cover topics in-depth like developing customer rapport, employee awareness of customer expectations, communications, customer feedback, customer aging, customer retention and returning clients. You will literally be able to watch your repeat customer count increase steadily after attending this informative seminar and implementing the success processes learned. Don't miss this opportunity to advance your business. This video streaming recording of a live online seminar is easy to follow and speaks in logical and practical terms and is interactive and entertaining. Buy it now!
$19.95
Seminar Recording: Dealing with Rude and Pushy People-English (more...) LENGTH: 27 MINUTES. This seminar deals with rude and pushy clients and partners. It first takes a look at what a pushy person is all about and why they act the way they act. Next it addresses the employee’s reaction to rude and pushy people. It examines a variety of different personalities who are all rude and pushy people. The seminar offers several suggestions for dealing with the rude and pushy person. Finally, it concludes with several cleaning job examples of rude and pushy people and how to handle each situation. Your employees are your first impression to your clients. This seminar will give them skills to deal with rude and pushy clients and partners so you don’t have to. It will never get to you because you have empowered your employees through education.
$19.95
Seminar Recording: Dealing with Rude and Pushy People-Spanish (more...) LENGTH: 32 MINUTES. This seminar deals with rude and pushy clients and partners. It first takes a look at what a pushy person is all about and why they act the way they act. Next it addresses the employee’s reaction to rude and pushy people. It examines a variety of different personalities who are all rude and pushy people. The seminar offers several suggestions for dealing with the rude and pushy person. Finally, it concludes with several cleaning job examples of rude and pushy people and how to handle each situation. Your employees are your first impression to your clients. This seminar will give them skills to deal with rude and pushy clients and partners so you don’t have to. It will never get to you because you have empowered your employees through education.
$19.95
Seminar Recording: Dot Your i's and Cross Your t's--Employee Handbooks (more...) LENGTH: 48 MINUTES. You will receive an email with a link to the recording and be prompted to register.
$19.95
Seminar Recording: Empower Your Cleaners-English (more...) LENGTH: 45 MINUTES
$19.95
Seminar Recording: Habit #1 Being Proactive-English (more...) LENGTH: 19 MINUTES. It is highly recommended that 7 Habits of Highly Successful People Parts 1 and 2 are watched before Habit #1 is watched. Habit #1 is the first and most basic habit, Be Proactive. It deals with the responsibility of the employee to take control of their life. It covers topics like stress, camaraderie with peers, mistakes, commitments and enjoyment. It explains what a proactive person does and the benefits they receive from being proactive. It also explains that a person who cannot be proactive cannot learn the other 6 habits. Again, it covers topics that are difficult to find the right time to cover with your employees but make all of the difference in the world in reduction of turnover and ease of management. It does use on the cleaning job examples.
$19.95
Seminar Recording: Habit #1 Being Proactive-Spanish (more...) LENGTH: 25 MINUTES. It is highly recommended that 7 Habits of Highly Successful People Parts 1 and 2 are watched before Habit #1 is watched. Habit #1 is the first and most basic habit, Be Proactive. It deals with the responsibility of the employee to take control of their life. It covers topics like stress, camaraderie with peers, mistakes, commitments and enjoyment. It explains what a proactive person does and the benefits they receive from being proactive. It also explains that a person who cannot be proactive cannot learn the other 6 habits. Again, it covers topics that are difficult to find the right time to cover with your employees but make all of the difference in the world in reduction of turnover and ease of management. It does use on the cleaning job examples.
$19.95
Seminar Recording: Habit #2 Begin With the End in Mind-English (more...) LENGTH: 25 MINUTES. It is highly recommended that 7 Habits of Highly Successful People Parts 1 and 2 are watched before Habit #2 is watched. It is mandatory that Habit #1 is watched before Habit #2. Habit #2, Begin With the End in Mind, talks about core values and leads your employee to get a clear understanding of their purpose in life. Habit #2 talks about doing the right things. It recommends numerous possible values that your employees might want at the center of their lives. It places the responsibility for the quality of your employee’s life squarely on their shoulders, where it belongs, instead of on your shoulders where they often try to put it.
$19.95
Seminar Recording: Habit #2 Begin With the End in Mind-Spanish (more...) Habit # 2 Begin With the End in Mind It is highly recommended that 7 LENGTH: 34 MINUTES. Habits of Highly Successful People Parts 1 and 2 are watched before Habit #2 is watched. It is mandatory that Habit #1 is watched before Habit #2. Habit #2, Begin With the End in Mind, talks about core values and leads your employee to get a clear understanding of their purpose in life. Habit #2 talks about doing the right things. It recommends numerous possible values that your employees might want at the center of their lives. It places the responsibility for the quality of your employee’s life squarely on their shoulders, where it belongs, instead of on your shoulders where they often try to put it.
$19.95
Seminar Recording: Habit #3 Put First Things First-English (more...) LENGTH: 32 MINUTES. It is highly recommended that 7 Habits of Highly Successful People Parts 1 and 2 are watched before Habit #3 is watched. It is mandatory that Habits #1 and #2 are watched before Habit #3. Habit #3, Put First Things First, is the follow up to Habit #2. Habit #2 was all about doing the right things and Habit #3 is all about doing things right. This is the habit where you employee must put out the work by doing the habits they want to add or change. This is much easier said than done. A great deal of attention is placed on will power, self management and self value in this seminar. It talks about setting priorities based on what is important and/or urgent and recommends that your employees carry a daily planner. It is recommended that the employee be given an inexpensive daily planner upon the completion of this seminar
$19.95
Seminar Recording: Habit #3 Put First Things First-Spanish (more...) LENGTH: 39 MINUTES
Habit #3 Put First Things First It is highly recommended that 7 Habits of Highly Successful People Parts 1 and 2 are watched before Habit #3 is watched. It is mandatory that Habits #1 and #2 are watched before Habit #3. Habit #3, Put First Things First, is the follow up to Habit #2. Habit #2 was all about doing the right things and Habit #3 is all about doing things right. This is the habit where you employee must put out the work by doing the habits they want to add or change. This is much easier said than done. A great deal of attention is placed on will power, self management and self value in this seminar. It talks about setting priorities based on what is important and/or urgent and recommends that your employees carry a daily planner. It is recommended that the employee be given an inexpensive daily planner upon the completion of this seminar.
$19.95
Seminar Recording: How I Became a $2M Business (more...) LENGTH: 58 MINUTES. You will receive an email with a link to the recording and be prompted to register.
This seminar is based on the business experience of $2M dollar producer Sharon Tinberg when she was owner of The Upstairs Maid. Sharon will share with you her numbers over the 20 year period she owned the business in terms of customer count, gross revenue and staffing levels. She will share with you what she felt she did right and what she did wrong at each level of the 5 Stages of Growth in her company. Increase your customer count and cash flow by learning from Sharon's successes and diminish your risk and error level by learning from Sharon's mistakes. Don't miss this opportunity to advance your business. This streaming video recording of a live online seminar is easy to follow and speaks in logical and practical terms and is interactive and entertaining. Buy it now!
$19.95
Seminar Recording: Maximizing Holiday Profits & Scheduling (more...) LENGTH: 1 HOUR. You will receive an email with a link to the recording and be prompted to register.
If you have been in this business for a year or more you are very aware that there are certain critical times in this business when there are abundant opportunities to capitalize on volume and profits. Any holiday is one of those times. Learn how to maximize your scheduling efforts to decrease last minute skips and uncover all possible openings. Then, learn how to fill those openings with sales driven by the holidays. Do not miss this window of opportunity. Buy it now!
$19.95
Seminar Recording: Reducing Turnover (more...) LENGTH: 43 MINUTES. You will receive an email with a link to the recording and be prompted to register.
The cost of employee turnover is much more significant than the cost of customer turnover. Employee turnover has a negative financial impact for your company with the added costs of running an ad, running a security check on the new employee and lost efficiency dollars while the employee is ‘spinning up to speed’. At the very least the real dollars out of your bottom line will be $150-200, not to mention your time and energy. Unfortunately, this is the tip of the iceberg. Next, the customer’s start calling. What happened to (whomever)? You sure have a lot of turnover there. If you only save one employee from what you learn at this webinar, isn’t it well work less than a $20 bill?
$19.95
Seminar Recording: Repeat Clients (more...) LENGTH: 46 MINUTES. What to value in a repeat client, how to get them and how to keep them!
$19.95
Seminar Recording: Zero Cost Advertising (more...) LENGTH: 46 MINUTES. You will receive an email with a link to the recording and be prompted to register.
$19.95
Supplies List - Buckets & Cars (more...) Inventory lists for complete sets of supplies and cleaning equipment for the kitchen, bathroom, spare bucket and spare items
$5.00
Suspicion of Theft Product Bundle (more...) Use these tools in both English & Spanish to get stepping stone results when you receive a "suspicion of theft" phone call from a client:
Application for Employment,
Interviewing Questions,
Reference Checking,
Employee Handbook,
Handbook Quiz,
Polygraph Letter with How-To Intro
$90.00
Team Product Bundle (more...) Combination package of 2 & 3 Person Teams-Roles and Cleaning Responsibilities, Daily Team Tracking Form, Job Descriptions for Team Leader and Partners (English & Spanish), Owner seminar recording "Empower Your Cleaners"
Telephone Make Ready Script (more...) Script to use over the phone to collect information about a make-ready home, to inform the caller about what is included in the service and to quote the price.
$5.00
Telephone Sales Script 1 & 2 (more...) Two sample scripts for inbound sales to keep services offered consistent, easy and successful
$5.00
Telephone Support Product Bundle (more...) Combination package of the webinar "Accurate Pricing, Quoting & Selling Over the Telephone", Mock Grid for Pricing and written scripts for Make Readies and Repeat and One Time Cleans.
$44.95
Unlimited Online Access Deluxe Monthly Plan for C.O.R.E. training system AND Webinars-English & Spanish (12 Payments) (more...) Have unlimited online access to the 5 Modules of C.O.R.E. training and current and future webinars in both English & Spanish for 12 months on a monthly payment plan of $55/month. You will receive a special license and password to a secure webpage to access all these training tools.
$55.00
Unlimited Online Access Deluxe Monthly Plan for C.O.R.E. training system AND Webinars-English (12 Payments) (more...) Have unlimited online access to the 5 Modules of C.O.R.E. training and current and future webinars in English for 12 months on a monthly payment plan of $35/month. You will receive a special license and password to a secure webpage to access all these training tools.
$35.00
Unlimited Online Access Deluxe Monthly Plan for C.O.R.E. training system AND Webinars-Spanish (12 Payments) (more...) Have unlimited online access to the 5 Modules of C.O.R.E. training and current and future webinars in Spanish for 12 months on a monthly payment plan of $45/month. You will receive a special license and password to a secure webpage to access all these training tools.
$45.00
Unlimited Online Access Premium Monthly Plan for C.O.R.E. training system, Webinars, goals package-English & Spanish (12 Payments) (more...) 12 months of unlimited online access to C.O.R.E. training system and webinars, free goal setting session with followup calls to insure you stay focused and on track, 3rd party customer satisfaction calls to 25 of your clients, 15% discount on all products and services, employee survey, all inclusive 3-day working retreat in hill country of Austin, TX
Unlimited Online Access Premium Monthly Plan for C.O.R.E. training system, Webinars, goals package-English (12 Payments) (more...) 12 months of unlimited online access to C.O.R.E. training system and webinars, free goal setting session with followup calls to insure you stay focused and on track, 3rd party customer satisfaction calls to 25 of your clients, 15% discount on all products and services, employee survey, all inclusive 3-day working retreat in hill country of Austin, TX
Unlimited Online Access Premium Monthly Plan for C.O.R.E. training system, Webinars, goals package-Spanish (12 Payments) (more...) 12 months of unlimited online access to C.O.R.E. training system and webinars, free goal setting session with followup calls to insure you stay focused and on track, 3rd party customer satisfaction alls to 25 of your clients, 15% discount on all products and services, employee survey, all inclusive 3-day working retreat in hill country of Austin, TX
Unlimited Online Access Starter Monthly Plan for Webinars-English & Spanish (12 Payments) (more...) Have unlimited online access to current and future webinars in both English & Spanish for 12 months on a monthly payment plan of $40/month. You will receive a special license and password to a secure webpage to access all these training tools.
$40.00
Unlimited Online Access Starter Monthly Plan for Webinars-English (12 Payments) (more...) Have unlimited online access to current and future webinars in English for 12 months on a monthly payment plan of $20/month. You will receive a special license and password to a secure webpage to access all these training tools.
$20.00
Unlimited Online Access Starter Monthly Plan for Webinars-Spanish (12 Payments) (more...) Have unlimited online access to current and future webinars in Spanish for 12 months on a monthly payment plan of $30/month. You will receive a special license and password to a secure webpage to access all these training tools.
$30.00
Unlimited Online Access Starter Plus Monthly Plan for Webinars-English & Spanish (12 Payments of $40/month) WITH HALF PRICE English & Spanish C.O.R.E. training 5 Module DVD set (more...) 12 months of all webinars in English & Spanish with two-language combination price C.O.R.E. training DVD set at half price
Unlimited Online Access Starter Plus Monthly Plan for Webinars-English (12 Payments of $20/month) WITH HALF PRICE C.O.R.E. training 5 Module DVD set (more...) 12 months of webinar plan with HALF PRICE DVD set
Unlimited Online Access Starter Plus Monthly Plan for Webinars-Spanish (12 Payments of $30/month) WITH HALF PRICE Spanish C.O.R.E. training 5 Module DVD set (more...) 12 months of unlimited online access to all webinars plus C.O.R.E. training DVD set for HALF PRICE
Vehicle Maintenance Form (more...) For the owner who provides company cars, this form tracks a vehicles current status, wear on tires, fluid checks and more
$10.00
Welcome Letter for Cleaning Company Clients (more...) One page letter to clients to be sent after the sale. Companion piece to Policies for Clients of Cleaning Services.
