Inbound Sales Script-Repeat Clients

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THEY HEARD ABOUT YOU AND ARE CALLING FOR A QUOTE

WHAT IS THE MOST USER FRIENDLY WAY TO GIVE THEM ONE FOR BOTH THE CLIENT AND YOU?

KEY FACTOR:

Your clients are very busy people or they could clean their homes themselves. They need the easiest and fastest way to start using your cleaning services. You, too, are a very busy person and need the easiest and fastest way to secure new clients.

ACTION ITEM:

Start giving all quotes on the phone. Sharon Tinberg’s cleaning service attained 754 repeat clients before she left it in 2008 and she NEVER did an in-home quote. Matthew and Angela Ricketts with Go Green Clean in St. Louis went from 13 repeat clients to 95 repeat clients in a year when they stopped in-home quotes. Matthew says “It’s a no brainer. We used to quote exclusively in person. When you receive 8-10 in bound requests a day and many of them are ‘looky lous’ in-home quoting is too much wasted time. Put together a good 5-8 minute script, a spread sheet with prices and a smile in your voice and your close ratio will actually increase.” Mathew also added “If you do not have time to answer your phone, hire Perceptionist to do it for you. They have a 70+% close ratio rate for Go Green Clean”.

IMPLEMENTATION PROCESS:

Put a good script together for make ready, repeat and one time cleanings or purchase our scripts and start quoting on the phone today. A good script should give some general information on how your company operates in regards to individuals or teams cleaning homes, how often your service is available, exactly what your service will and will not clean when they arrive at a home (based on what the client purchases) and anything that sets you apart from your competitors. You might also want to watch our webinar entitled Accurate Pricing, Quoting and Selling Over the Phone.

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