Supplies Person

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WHEN IN DOUBT, MUMBLE, WHEN IN TROUBLE, DELEGATE, WHEN IN CHARGE, PONDER

…JOHN H BOREN

NOTHING IS IMPOSSIBLE IF YOU CAN DELEGATE EFFECTIVELY

KEY FACTOR:

Eventually, there will be, or there is now, more work than one owner can accomplish. When it comes to delegating some of the administrative/non-income earning jobs to someone else there are multiple decisions you can make. I have always operated under the premise that you get rid of the cheapest and easiest jobs first. The cheapest because it won’t cost you much to hire them done and if they cost the least to hire done, they are the least valuable of your skills as an owner. The easiest because it will be easy to train someone else to do them and one thing we are really short on, when we are hiring our first internal person, is time. For this reason I would recommend your first internal person is a supplies person. This person can also be promoted from within which is a huge moral booster and motivator for your current staff.

ACTION ITEM:

Put together a job description listing the duties and responsibilities that you envision for a Supplies Person position. Some, but certainly not all of the duties and responsibilities that you can place on a supplies person are:

First relief person in field when cleaner(s) absent
Restock shelves with appropriate cleaning supplies
Order more cleaning supplies when necessary
Take bank deposit to bank on Wednesdays and Fridays
Wash and dry long dusters and feather dusters
Repair vacuum cleaners
Fill gallon jugs with diluted concentrates of appropriate cleaners
Clean office weekly
Pull and dismantle files for canceled clients
Pull client keys and files on check out days
Make client confirmation calls
And much more

IMPLEMENTATION PROCESS:

After you have completed the job description run an ad, if necessary, or post the job internally. Interview any internal applicants and, if possible, promote from within. If you hire from outside your company make it very clear to the outside applicants, as well as any internal applicants, that the first priority on their job description is as a relief person. When someone is not able to work on a given day the supplies person will go out and clean. This is another huge benefit of adding this position first. After you hire the right person for this position go over every aspect of the new supplies person’s job description with them. Train them how to do each new duty and responsibility and then help them to prioritize the jobs.