Cleaning Partner

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ACHIEVEMENT ALWAYS TAKES PLACE IN THE FRAMEWORK OF HIGH EXPECTATION

…CHARLES F KETTERING

WHATEVER YOU ARE, BE A GOOD ONE

ABRAHAM LINCOLN

KEY FACTOR:

All employees like to know what is expected of them and how they will be evaluated. A thorough job description accomplishes this key factor. Because it is written down it avoids any possible misunderstandings. The job description is the guide for accountability for both the employer and the employee. It tells the employer what needs to be trained and it tells the employee what they must learn and perform. A job description starts with a title and the first job description most residential cleaning services need to put together is the cleaning partner job description. The job description should be detailed and cover every expectation of their job, not just cleaning a home.

ACTION ITEM:

Compile a list of all of the duties and responsibilities that you will have a cleaning partner perform in your company. This description should include everything that you want them to do and more. A few examples of things that should be included are:

Be on time each day for work
Introduce yourself and be friendly and courteous to all clients
Clean your area of responsibility in all homes assigned to your team each day
Clean a minimum of 30 client paid hours per week in 40 employee hours or less
Clean homes with quality guaranteeing no more than 4 quality cancels per year
Follow methods in CORE training always utilizing apron and top to bottom-left to right system
Help to maintain cleanliness of company vehicles
Inform Team Leader of needed supplies on Tuesday and Thursday morning
Maintain the equipment you utilize in proper working order
Many more

There are many other duties and responsibilities to list, depending upon the operations of your company. The last item should always be ‘Other duties as assigned’. A job description is typically less than one page.

IMPLEMENTATION PROCESS:

Review the employee’s job description with them during orientation. It normally follows the reading of the employee handbook. Have the employee sign the bottom of a copy and put it in the employee’s file and give them a copy. Be sure to update job descriptions as changes and additions require.